FAQ's

 

What types of products does Vamzn offer?

Vamzn specializes in a curated selection of high-quality beauty and wellness products. Our offerings include Ayurvedic kajal for eye makeup and bioavailable vitamin D3 solutions aimed at enhancing overall health and well-being.

How do I know if the products are suitable for my skin type?

We provide detailed product descriptions and ingredient lists for each item. It is advisable to review these details to ensure compatibility with your skin type. Additionally, consulting with a dermatologist can provide personalized recommendations based on your specific needs.

What is the shipping policy for international orders?

Vamzn ships to over 50 countries using trusted couriers. The estimated delivery time for international orders is typically between 5 to 7 business days, depending on the shipping method and destination. Buyers are responsible for any applicable import duties and customs taxes.

What is the return policy for beauty and wellness products?

Customers have 30 days from the date of receipt to return unopened items in their original condition. However, beauty products, personal care items, and perishable goods are non-returnable. A valid proof of purchase is required for all returns.

How can I contact customer support for assistance?

For any inquiries or assistance, you can reach our customer support team via live chat available on our website or by emailing us at contact@vamzn.co.uk. Our support team is available Monday to Saturday, from 9 AM to 6 PM IST.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery. You can contact our returns department at returns@vamzn.co.uk with supporting photos, and we will arrange for a replacement or refund at no additional cost.

How long does it take to process refunds?

Refunds are processed within specified timeframes depending on the payment method used. Generally, credit/debit card refunds take 5-7 business days, while PayPal refunds take 3-5 business days. If you have not received your refund after 15 business days, please contact us for assistance.

Are there any special promotions or discounts available?

We occasionally offer promotions and discounts on select products. To stay updated on our latest offers, we recommend subscribing to our newsletter or following us on social media platforms.